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Fix OneDrive sync issues

Important:
Support for the old OneDrive for Business synchronization app with SharePoint Online has ended. When the symbol appears on your system tray, see this article for more information.

We're sorry we're having trouble syncing OneDrive. To get started right away, select the icon currently displayed from the list below.

If you see an error code, see What do the OneDrive error codes mean ?.

If the OneDrive icon you're looking for isn't listed here, see What do the OneDrive icons mean ?.

No OneDrive icons are displayed

Windows

On a PC, you should see a white or blue icon in the notification area on the far right of the taskbar OneDriveCloud icon.

You may have to click the arrow Show hidden symbols next to the notification area to open the OneDriveIcon.

If you don't see the icon in the notification area, OneDrive might not be running. Choose begin off, type in the search box OneDrive and select in the search results OneDrive out.

Mac

On a Mac, the OneDrive-Cloud icons appear in the top menu bar. If you don't see the menu bar, you may need your general preferences to adjust. For more information, go to Apple Support.

If you don't see the icon in the status menu area, OneDrive might not be running:

  1. Look in your folder Applications the subfolder OneDrive.

  2. Right click on OneDrive, and choose Show package contents out.

  3. Navigate to the folder content > resources.

  4. Double click ResetOneDriveApp.command (or ResetOneDriveAppStandalone.commandif you are using the standalone app).

  5. Start OneDrive and finish the setup process.

OneDrive not signed in

  1. Choose the button begin search for OneDrive, and then open it as follows:

    • In Windows 10: Select the OneDriveDesktop app.

    • In Windows 7: Select under Programs the entry Microsoft OneDrive out.

    • In Windows 8.1, search for OneDrive, and then select the OneDriveApp.

  2. When OneDrive Setup starts, enter your personal account or your work, school, or university account and select Log In out.

File locked padlock icon

OneDrive shows a padlock icon next to the sync status if the file or folder has settings that prevent syncing.

Learn more about the limitations and limitations of syncing files and folders.

Flashing OneDrive icon in Android

Your Android notifications may show the OneDrive cloud icon as part of the normal upload process briefly displayed.

Learn more about using OneDrive on Android.

OneDrive account almost full

If you can see this icon, your OneDrive storage is almost full.

Danger:Your OneDrive account will be blocked if you exceed your OneDrive storage limit for a period of more than three months.

To avoid exceeding your storage limit, you have three options:

  • Select that you want to buy more storage.

  • Delete some files and folders. View the largest files on OneDrive.

  • Free up OneDrive space by reducing the amount of sync. To do this, use files as needed or choose which OneDrive folders are synchronized with your computer.

OneDrive account full or blocked

If your OneDrive account is full or locked, you might be signed out of OneDrive on your computer.

Sign in to the OneDrive website and follow the on-screen instructions to unlock your account.

Read more about What does it mean when your OneDrive account is locked ?.

Do you need more help?

Access the online help
For more information, see the OneDrive and OneDrive for work or school / university support pages.
For information about the OneDrive mobile app, see Troubleshoot the OneDrive mobile app.

Administrators can also use the

OneDrive Tech CommunityOneDrive, the.

Email support
If you still need help, shake your mobile device while the OneDrive app is open or email the OneDrive support team. To contact OneDrive Support from your PC or Mac, click the OneDrive icon in the notification area or menu bar, then select More > Send feedback > I don't like something out.

OneDrive administrators can use Microsoft 365 for Business support.

Tips
If you let us know your location, we can solve your problem faster.

Fixed all problems? If you've contacted us and OneDrive is working again, please let us know by replying to the email we sent you.