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International shipping - important information

We accept orders from all over the world. Available product lines, shipping rates, and fees may depend on the delivery address for your order.

The shipping costs for orders from Amazon.de depend on the destination country of the order.

When you shop at Amazon.de, the product pages state whether we can deliver an item to you. To determine your location, we use your 1-click delivery address when you are logged into your account. Otherwise we will use the IP address.

Your packages may be subject to customs and import duties in the country the order is being shipped to. These costs must be borne by the recipient. For more information, see Prepay Import Fees.

restrictions

We can send the following items to almost all destinations outside of Germany:

  • Books
  • DVDs
  • music
  • VHS videos

Consumer electronics items, items from our clothing stores, shoes, sporting goods, jewelry, watches, automobile accessories, kitchen items, home improvement items, office supplies, musical instruments, toys, lawn or garden items cannot always be shipped to other countries.

For more information on delivery restrictions, see the Country-specific delivery restrictions help page.

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Possible deviations from country-specific standards

For products shipped internationally, manufacturer warranties may not apply, manufacturer service options may not be available, and product manuals, instructions, and safety warnings may not be available in the language of the destination country. The products (and accompanying materials) may not meet the country-specific standards, specifications, and labeling requirements of the destination country. Products may not conform to electrical voltage and other electrical standards in the country of destination (and may require the use of an adapter or converter if appropriate). It is your responsibility to ensure that the product can be legally imported into the destination country. When ordering from Amazon.de, the recipient is the importer, who must comply with all laws and regulations of the destination country.

For more information on products with restrictions for international shipping, see the Product Specific Restrictions help page.

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Customs, duties and taxes

Customs forms for shipments to countries outside the EU show the value of the items in the delivery by product type. We reserve the right to make this information available to customs to simplify the process for our customers or for legal reasons. Customs can open and check packages. This is beyond our control.

If the order is a gift, we will mark the package as a "gift". The prices of the items are indicated on the customs form. There is no other way to describe the content.

The recipient of an international shipment may be subject to import duties and taxes that are levied once a shipment reaches their country. Additional costs for customs clearance are to be borne by the recipient. Amazon has no influence on these costs and cannot provide any information about their amount. Customs guidelines vary greatly from country to country. For more information, please contact the local customs office.

Annotation: The customs authorities of some countries require the importer of goods to provide special proof of identification before a shipment is processed. As the importer of the goods, you or the recipient of the shipment may need to provide an identification number, e.g. B. a national identification number, CPF number or tax number.

For more information, see the Prepaid Import Fees help page.

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privacy

Your privacy is important to us and we know how important how information about your order is used and who it is shared with is important to us. We want our international customers and customers who ship products internationally to know that cross-border shipments are subject to opening and control by customs authorities.

We can provide our international transport company with certain order, shipping and product information, e.g. B. Title, provide. This information can be transmitted by the transport company to the customs authorities in order to enable customs clearance and to comply with national laws.

The customs authorities require us to indicate the value of the gift item directly on the package.

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Returns and replacements

The above terms (including, if any, the terms for prepayment of import fees) also apply to any replacement product we ship (at our discretion) if there is a problem with the original shipment. When you return a product to us, you are the exporter from the destination country. Ownership and risk of loss pass to us upon receipt in one of our shipping centers. In the case of a replacement, you should check with the responsible customs authority whether an exemption from import fees is possible.

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Orders on Amazon Marketplace

Items from Amazon Marketplace cannot be shipped to all countries abroad. For more information, see the Ordering from External Sellers help page.

The products you can order and the shipping costs that apply to your order from Amazon.de or your order from marketplace sellers depend on the delivery address in the order.

A note will appear on the product page stating whether the item can be shipped to your location. If you are logged into your customer account, we use your 1-click address, otherwise the IP address to determine your location.

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